Cancellation Policy

Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other Athletes. In order to be respectful of your fellow athletes, please email us at info@prostridehockey.ca as soon as you know you will not be able to make your appointment and we will try to accommodate a change.

If cancellation is necessary, we require that you notify us at least 24 hours in advance. Appointments are in high demand and your advanced notice will allow another athlete access to that appointment time.

How to Cancel Your Appointment

If you need to cancel your appointment, please email us at info@prostridehockey.ca. You can also call 780-232-4776 or 780-818-9553.

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is cancelled less than 24 hours before the scheduled time. A no-show is when an athlete misses an appointment without cancelling. In either case, we will charge you the full price of your session unless it is an extenuating circumstance. This will be at our discretion